About winrate Casino & Sportsbook

Our service model centres on transparency and account security. We encrypt all user data, verify identity through KYC documentation, and process deposits and withdrawals through trusted payment partners like DANA, e-wallet, mobile banking, local payment, and online payment. We do not hold your payment credentials; instead, we use secure API tokens so your e-wallet login remains private to you and your payment provider.

This page outlines who we are, what we offer, and how we operate our platform to serve account holders responsibly and fairly.

Our winrate Platform and Service Scope

We operate winrate as a unified gaming and sportsbook platform accessible via Android APK and iOS browser. Our service area is defined by local regulatory frameworks; we do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of winrate comply with their own jurisdiction's laws. We maintain this boundary to ensure we operate ethically and within legal bounds across all regions we serve.

Our platform covers football tournaments including Liga 1, Piala AFF, Champions League, and Premier League. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile, alongside MotoGP and badminton events. Our live-dealer studios stream blackjack, roulette, baccarat, and Dragon Tiger with professional croupiers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. All games and markets are accessible through a single login and unified account balance.

We at winrate believe that entertainment should be accessible, transparent, and secure — which is why we encrypt all data, verify all accounts, and support multiple payment methods across Indonesia.

Our Commitment to Account Security and Data Privacy

We encrypt all communication between your phone and our servers using TLS 1.3 protocol. Your login credentials, betting history, and payment information are stored in encrypted databases. We do not sell your personal data to third parties. Our KYC verification process collects your government ID, a selfie for facial recognition, and proof of address — all handled securely and retained only as long as necessary for compliance and fraud prevention.

When you deposit via DANA or e-wallet, we never see your e-wallet password. Instead, we receive a secure token that lets us initiate transfers with your explicit consent. You authenticate within your e-wallet app, and we receive only a confirmation signal. This architecture means your payment credentials remain under your control and your payment provider's security, not ours.

If you forget your winrate password, we send a reset link to your registered email. Click the link, set a new password, and log back in. If you lose access to your recovery email, contact our support team through your in-app help channel. We verify your identity using security questions and account details before resetting your email or password.

KYC verification

We collect government ID, facial recognition, and proof of address to verify your identity before allowing withdrawals. This protects both you and us from fraud.

Withdrawal review window

We review each withdrawal request for compliance with account verification standards. This typically completes within a business day; we prioritise accuracy over speed.

Session encryption

All data transmitted between your phone and our servers is encrypted. Your balance, bet history, and account settings are protected in transit and at rest.

Our Payment and Withdrawal Process

We support six payment methods on winrate: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. We also accept direct bank transfers to online payment, e-wallet, mobile banking, and local payment accounts. To deposit, select your preferred method, enter your amount, and we route you to that provider's interface. You authorise the transfer within your e-wallet or banking app, and funds arrive in your winrate balance within seconds.

Withdrawals follow the same channels. Request a payout, select your destination (e-wallet or bank account), and enter the amount. We review your request to confirm your identity matches your registered profile and your withdrawal amount doesn't exceed your balance. Once approved, funds transfer to your chosen destination. We do not charge withdrawal fees; any fees charged are by your payment provider or bank.

Our Customer Support and Account Recovery

We offer in-app support through a help channel accessible from your account dashboard. You can also email our support team directly. We respond to account-related inquiries, technical issues, and payment questions. Our support team handles password resets, email recovery, and account verification questions. We do not guarantee response times, but we prioritise urgent issues like account lockouts or suspicious activity.

If you suspect fraudulent activity on your winrate account, contact us immediately through in-app support. We can freeze your account, review your transaction history, and work with payment providers to reverse unauthorised transfers if needed. We also offer optional two-factor authentication through SMS or email to add a security layer on top of your password.

We at winrate operate with the principle that your account is yours to control — we provide the platform, the security infrastructure, and the support channels, but you retain full authority over your funds and data.

Our Service Area and Jurisdiction Notice

Our services are available only where local law permits. We focus on serving users in supported jurisdictions across Indonesia, including Jakarta, Surabaya, Bandung, and Medan. We do not offer our services in jurisdictions where online gaming or wagering is prohibited. Users are responsible for verifying that their access and use of winrate comply with their own jurisdiction's regulations.

We maintain our platform year-round, with live-dealer studios operating continuously and our sportsbook adjusting coverage based on global sporting calendars. During peak events like Piala Indonesia finals or holiday periods like Idul Fitri and Idul Adha, we scale our infrastructure to handle increased traffic and ensure smooth gameplay for all users.